Terms of Service

Welcome to Kentaz Emporium. These Terms of Service (“Terms”) form a binding agreement between you and Kentaz Emporium (“Kentaz Emporium”, “we”, “us”, or “our”), a lifestyle emporium based at Suite 35, 911 Mall, Usuma Street, Abuja, Nigeria.

By accessing kentazemporium.com, creating an account, placing an order, or booking a service, you accept and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. Please read both documents carefully.

If you do not agree with any part of these Terms, please do not use our website or services.

• You must be at least 18 years old, or have the permission of a parent or guardian, to make a purchase or book a service.
• You agree to provide true, accurate, current, and complete information when placing orders or creating an account.
• Our products are for personal, lawful use. Reselling items without our consent is not permitted.
• If we believe an account or order is used for unlawful, fraudulent, or abusive purposes, we may suspend it.

To shop faster or book services, you may create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

• Keep your password secure — never share it with anyone.
• Notify us immediately if you suspect unauthorised use of your account via info@kentazemporium.com.
• You are responsible for keeping your contact and delivery details up to date so your orders are not delayed or lost.
• Create one account per person; do not create accounts on behalf of others without their consent.

We may close or suspend accounts that breach these Terms, and we reserve the right to refuse service at any time.

How orders are formed

When you place an order, you are making an offer to purchase the items in your cart at the price shown at checkout. A binding contract is formed only when we confirm your order by issuing an order confirmation and payment reference through our secure checkout.

Order acceptance

• All orders are subject to product availability and our final confirmation of the price.
• We may refuse or cancel an order for legitimate reasons — for example, suspected fraud, stock unavailability, pricing errors, or violation of these Terms — and we will refund any amount paid in such cases.
• We may limit quantities on any product, particularly during sales or flash-sale events.
• Features, specifications, and availability of products may change without notice.

Product information

We work hard to describe and photograph our products accurately. Please note that screen colours may vary, sizes may differ slightly from measurements shown, and some images are illustrative. Product descriptions are provided in good faith and do not form a warranty beyond what Nigerian consumer law requires.

• All prices are listed in Nigerian Naira (₦) and include applicable taxes where shown, unless stated otherwise.
• Delivery fees and any service charges are displayed at checkout before you confirm the order.
• Payments are processed securely by Paystack, supporting cards, bank transfer, and USSD. Card details are handled by Paystack and never stored on our servers.
• Payment must be received before we dispatch your order or confirm a booking.
• If a product is incorrectly priced (for example, a clear error), we may cancel the order and offer a full refund or an alternative at the correct price.

Same-day dispatch

For orders placed before our daily cut-off, we dispatch the same day. Delivery timeframes depend on your location within Abuja FCT or elsewhere in Nigeria, and are estimates rather than guarantees.

Delivery responsibilities

• Please provide an accurate delivery address and a reachable phone number (WhatsApp preferred) for delivery coordination.
• Ownership and risk of loss pass to you once the items are delivered to your address (or collected by an authorised person).
• We are not liable for delays caused by events outside our reasonable control — for example, extreme weather, security incidents, or carrier disruptions.
• If you refuse delivery or provide an incorrect address, you may be responsible for re-dispatch or storage costs.

All product sales are final

All product purchases are final sale. We do not accept returns or exchanges, and we do not offer refunds for a change of mind — including choosing the wrong size or colour, or if an item does not match your expectation of the photographs. Please review product images, size guides, and descriptions carefully before completing your order.

• No returns or exchanges — once a purchase is made, items cannot be returned or exchanged for change of mind.
• Health & hygiene — for reasons of health and hygiene, items such as skincare and beauty products, perfumes, and human hair and wigs can never be returned once dispatched.
• Faulty, damaged, or not as described — if an item arrives faulty, damaged in transit, or materially different from its description, contact us within 7 days of delivery with your order number and clear photographs. We will replace the item or refund it at our discretion.
• Orders we cannot fulfil — if we cancel or refuse an order because the item is out of stock, mispriced, or for another legitimate reason described in these Terms, we will refund any amount paid.

Refunds

Refunds are issued only in the limited circumstances described above — a faulty, damaged, or misdescribed item, or an order we are unable to fulfil. Approved refunds are returned to your original payment method via Paystack, usually within 3–5 business days of approval.

To report a faulty or damaged item, email info@kentazemporium.com with your order number and photographs. Our team will guide you through resolution.

Our mental-health consultations and therapy sessions are confidential support services. When you book, you choose a session type (in-person at Suite 35, 911 Mall, Usuma Street or virtual), a therapist, and a time slot. Session fees are confirmed at checkout and paid via Paystack.

• Rescheduling: you may reschedule for free up to 24 hours before your session, subject to availability.
• Cancellations: cancellations made at least 24 hours before the session are entitled to a reschedule or refund at our discretion; late cancellations or no-shows may forfeit the session fee.
• Confidentiality: everything you share stays between you and your therapist, subject to the limits described in our Privacy Policy.
• Punctuality: sessions start and end on time. Arriving late reduces your session time unless we can extend.

Our professional podcast studio is available for hourly rental by the slot. Bookings are confirmed once the studio fee is paid through Paystack.

• Whats's included: the studio, listed equipment, and the booked time slot. Our equipment list is published for each studio.
• Rescheduling & cancellations: free reschedule up to 24 hours before your slot, subject to availability; later cancellations or no-shows may forfeit the fee.
• Overtime: sessions that run past the booked slot may be billed in per-hour increments at the standard rate.
• Care of equipment: please handle studio equipment with care. You are responsible for damage caused by misuse beyond normal wear and tear.
• Content: you are responsible for the content you record and for ensuring it complies with Nigerian law — we do not monitor your recordings but may decline bookings for unlawful purposes.

• Promotional and flash-sale prices apply for the stated period only, while stock lasts, and may be changed or withdrawn at any time.
• Discounts and promo codes cannot normally be combined unless the promotion states otherwise.
• Sale prices apply to new orders placed during the sale — we cannot apply them retroactively to earlier purchases.
• We may limit quantities on promotional items, and promotions void where found to be misused or fraudulent.
• Items purchased at a discount are final sale and remain subject to our no-returns policy.

See the current flash sale for terms specific to any live promotion.

All content on our website — including text, images, photographs, graphics, logos, brand names, designs, and code — is owned by or licensed to Kentaz Emporium and protected by Nigerian and international intellectual-property laws.

• You may view and use our content for personal, non-commercial purposes only.
• You may not copy, reproduce, distribute, republish, or resell our content or products without our prior written consent.
• “Kentaz Emporium”, our logo, and our tagline “Luxury. Lifestyle. Wellness.” are our brand assets and may not be used without permission.
• If you believe content on our site infringes your rights, please contact us and we will address it in line with applicable law.

When using our website and services, you agree not to:

• Interfere with, disrupt, or overload the website or its infrastructure.
• Attempt to gain unauthorised access to accounts, systems, or data — including by hacking, scraping, or credential abuse.
• Use automated bots or scripts to place orders, bypass restrictions, or manipulate inventory or pricing.
• Post or transmit unlawful, defamatory, or fraudulent content, or content that infringes others' rights.
• Use our services to commit or facilitate fraud, money laundering, or any criminal offence.
• Introspect on, or misuse, promotional codes, referral systems, or payment workflows for unintended benefit.

To the fullest extent permitted by Nigerian law — including the Federal Competition and Consumer Protection Act 2019 — our website and services are provided “as is” and “as available”. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.

• To the extent permitted by law, Kentaz Emporium will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or services.
• Our total liability for any claim relating to an order is limited to the amount you paid for that order; for services, to the fee you paid for that booking.
• Nothing in these Terms limits or excludes liability that cannot lawfully be limited — for example, liability for fraud, death, or personal injury caused by our negligence.
• You remain responsible for how you use products purchased, and for the content you publish using our studio or services.

We aim to describe and deliver products accurately, but we encourage you to review items on delivery and contact us promptly if anything is wrong.

We may suspend or terminate your access to our website and services at any time if you breach these Terms, engage in fraud, or act in a way that harms our customers, staff, or business.

You may close your account at any time by contacting us. On termination, sections that by their nature should survive — including liability limits, the Intellectual Property and Acceptable Use provisions, and Governing Law — remain in force.

Any paid orders or bookings already confirmed at the time of termination will still be honoured, or refunded where we are unable to fulfil them.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles.

• First, talk to us. We aim to resolve any issue quickly and fairly — most can be sorted over email or WhatsApp.
• Then, courts. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of the Federal Capital Territory, Abuja.
• Regulators. You may also raise consumer concerns with the Federal Competition and Consumer Protection Commission (FCCPC) or other appropriate authorities.

Changes to these Terms

We may revise these Terms from time to time. The current version will always be available on this page with the date of the last update shown at the top. For material changes, we will make reasonable efforts to notify you in advance, for example by email or a notice on our website. Continued use of our services after changes take effect constitutes acceptance.

Contact us

If you have questions about these Terms, an order, a booking, or a refund, please reach us here:

Office hours: Mo-Sa 09:00–19:00, Su 12:00–18:00 (WAT).